Business challenge
The more disruption technology undergoes, the more tech-savvy customers get. Intellias has been delivering technologically advanced solutions for 18 years, and throughout this time we’ve been watching how continuous innovations in consumer electronics, smartphones, payment systems, and mobility concepts raise the expectations of the end user. In response to increasing digitalization in our daily lives, customers demand easy and flawless interactions with service providers. Optimizing the user experience has never been this crucial in any industry.
With this in mind, global retailers, drive-through restaurants, gas stations, and many other service providers are moving to automate the customer experience to the greatest possible extent. An automated payment system backed by artificial intelligence (AI) can address a lot of pain points for drivers, such as:
- slow lines at the drive-through
- lost or misplaced parking tickets
- reaching for the wallet while at the wheel
- the need to open the car window to pay via NFC or, what’s worse, to pass cash/coins that might even be dropped
- hardly readable QR codes
The Intellias team has lots of expertise developing software for the automotive industry. Keeping drivers’ pain points in mind, our team developed an automated payment solution as an internal R&D project.
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