Internal Account Manager – Vacancy at Holland FinTech
  • Holland FinTech
  • Amsterdam, Netherlands

Holland FinTech reached its 5th anniversary in 2019 in a financially very successful year. Turnover more than doubled, and we welcomed around 200 new member companies to our FinTech ecosystem. This poses a new operational challenge for our team of now 16 people: how do we keep all these people and members informed, their needs fulfilled and expectations exceeded. We are looking for someone with a love for customer relationships, and a keen interest in technology and finance. Are you coming to join our young and ambitious team?

 

As Internal Account Manager, you are:

  • working with our network of members and ensuring that we understand their needs and deliver value 
  • passionate about having contact with our members by email and telephone
  • securing our intelligence about our members is up to date and that we understand what our members need and want
  • following structured account management process to make daily work simple and effortless
  • securing retention of existing customers, while fast onboarding new customers and seeing whether we could do more with our members
  • delivering an outstanding services experience
  • owning the satisfaction of our members, and ensuring all requests and wishes get fulfilled through our scalable services
  • Be the voice of our members within Holland FinTech

 

Required Skills:

  • Team player, with vision and hands-on mentality
  • Great voice and persuasive by phone
  • Strong relationship and account management skills
  • Capable of proper internal and external expectation management
  • Process & service oriented – putting the customer first
  • Strong focus on delivery
  • Self-starter and showing initiative
  • Commercial attitude and creative in solutions
  • Good command of English (Verbal + Written), Dutch is a pre
  • Preferably interest and some knowledge of financial and technology 
  • 3-8 years’ commercial or (internal) account management experience

 

The account management team is growing fast, because of the fast growth of the number of members. It now consists of 3 people, plus one with this vacancy. Holland FinTech currently consists of 17 people in total. Dependent on the growth of the network and the operational plan, the team is expected to grow to around 20 people in 2020 and we intend to keep on doubling in size the years thereafter.

We offer you an important role in an ambitious, fast-growing startup organization, with an international team and a unique network across all borders. We can offer you market standard conditions and access to all knowledge about technology and innovation you can dream of, a very steep learning curve and lots of fun during your work with our team.

 

Start date: As soon as possible

Application deadline: April 6th

 

If you feel enthusiastic after reading this and think you may be our new Internal Account Manager, please send an email to the link below with your resume and fill in the application form!

This is your chance to make your mark on the future of finance!

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