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ROLE SUMMARY: You are an Oracle Fusion HCM Cloud AMS (Application Management Services) professional Consultant, who enjoys managing and supporting the Oracle Fusion Human Capital Management (HCM) Cloud Payroll application after the implementation is complete. You’re a problem-solver with the keen ability to diagnose a client’s unique needs. You have an eye for creating solutions and can see the gap between where a client is at and where they need to be, and love assisting the users to get them there.

Key Responsibilities:

• The ideal candidate will be responsible for the ongoing management, maintenance, and support of our Oracle Fusion HCM Cloud Payroll application. This role involves working closely with key stakeholders to ensure the smooth operation of the HCM system and the delivery of high-quality support and enhancements.
• Provide day-to-day support and maintenance for the Oracle Fusion HCM Cloud Payroll module.
• Monitor system performance, troubleshoot issues, and implement solutions to ensure optimal functionality.
• Respond to and resolve incidents and service requests related to Oracle Fusion HCM Cloud promptly.
• Collaborate with end-users to understand issues and provide effective solutions.
• Configure and customize Oracle Fusion HCM Cloud to align with business processes and requirements.
• Implement changes to the system, including updates, patches, and new features.
• Provide training and support to end-users on Oracle Fusion HCM Cloud functionality.
• Create and maintain documentation for system processes and procedures.
• Manage and support integrations between Oracle Fusion HCM Cloud and other systems.
• Troubleshoot and resolve issues related to data interfaces and connections.
• Ensure the security and compliance of Oracle Fusion HCM Cloud, including user access controls and data protection measures.
• Stay informed about updates to security protocols and implement necessary changes.
• Develop and maintain reports and dashboards within Oracle Fusion HCM Cloud.
• Assist users in creating and customizing reports to meet business needs.
• Identify opportunities for process improvements and system optimizations.
• Collaborate with stakeholders to implement enhancements that increase the efficiency and effectiveness of the HCM system.
• Knowledge and experience with Other Oracle Fusion HCM Cloud modules like CoreHR, Time & Labor, Absence Management, Benefits is an added advantage.