DCX/Salesforce Presales and Solution Architect

Capgemini
We are Capgemini Europe Cluster.
Are you looking for the next step in your career in 2024?
Capgemini is looking for a Solution and Presales Architect to join their Strategic Deals Team for their Europe Cluster Business. As a part of the team, you will work closely with the most knowledgeable and brightest SMEs across the technology domains serviced by Capgemini in Europe Cluster, supported by a dedicated senior offshore team, helping our target clients become stronger leaders in their markets and industries.
Background
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
Capgemini Europe Cluster Business Unit (BU) , with nearly 5,000 people spread across 11 European countries, has a unique DNA within the Capgemini Group and a great potential for development and growth. Together with our clients we create and deliver business, technology and digital solutions enabling them to achieve innovation, competitiveness, and sustainable growth.
Strategic Deals Team is a virtual team comprising of CoEs with the aim of delivering higher value and results to our clients and accelerate Capgemini’s growth in the Europe Cluster market.
DCX (Digital Customer Experience) CoE – Part of a global network of CoEs the EuC DCX CoE supports the business development of DCX opportunities across the region.
Presales Solution Architect joins the Europe Cluster team, to focus on and lead presales activities across the DCX portfolio. While you will be also expected to contribute to the delivery of our services, majority of your time is dedicated to presales. You bring the talent, and we’ll provide the rest!
What you can expect
Roles and Responsibilities:
- Own the definition and designing of key enterprise solutions to meet specific, project-based requirements, in line with business needs and priorities which align to the Enterprise IT strategy and architecture standards by functional/process area.
- Work closely with Product Owners, Scrum master, other Solutions Designers, Technical Leads, developers and other team members to ensure that the outcomes delivered meet the business benefits and adhere to agreed standards, policies and design patterns.
- Define and drive technical vison and strategy, provide thought leadership and facilitate technical innovation.
- Develop relationships with IT stakeholders at our customers and help them to understand how the Salesforce platform fits into their overall technology strategy.
- Act as a trusted advisor and guide customers towards solutions that have the greatest likelihood of long-term success.
- Practise your knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges.
- Guide deal strategy by providing insight into the technical buyer and crafting influence strategies that resonate with this audience.
- Working with external vendors across internal IT spanning all disciplines, from Architecture, Development, Testing and Support in order to ensure optimal delivery whilst continually ensuring high quality output is preserved.
- Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
- Share your knowledge and approaches with the broader solution engineering teams to multiply the impact of your work.
- Continue to develop yourself as a technologist and as a pre-sales professional in a supportive, collaborative team environment.
What we expect from you:
- Bachelor’s degree in computer science and engineering is required.
- Ability to understand business & IT department requirements, translate those business needs into a compelling solution and present your recommendations to executive, technical, and business audience.
- Knowledge of the Salesforce platform, including Salesforce Certifications and/or Trailhead Super badges, ideally with the CTA certification or in the path to achieve it.
- Experience as architect in complex international project in the Customer Experience Domains, like eCommerce, Contact Centres, Sales Force Automation, Marketing Automation.
- Experience working as an architect, solution engineer, IT consultant or developer in a customer facing role that provided differentiated software technology solutions. We are open to a variety of backgrounds.
- Experience in roles that required working hands-on to build, implement, administer, or maintain enterprise software (e.g., software engineer, implementation architect, integration architect, or similar).
- Deep knowledge of enterprise software applications and their delivery, including several of the following:
- Some coding experience (Java or C#, JavaScript, python, Ruby, HTML5, etc.)
- Database and data management fundamentals
- Web based and mobile application development and architecture.
- Application lifecycle management
- Integration principles and tools
- Enterprise data management tools and methods
- Process orchestration.
- Principles of network, application, and information security
- Strong oral, written, presentation, and interpersonal communication and relationship skills.
- Excellent time management skills and the ability to support multiple, concurrent projects.
- Lifelong learner, inquisitive, practical, and passionate about technology and sharing knowledge.
Location and Travel
Capgemini Europe Cluster BU includes: Austria, Belgium, Czech Republic, Hungary, Ireland, Luxemburg, Poland, Portugal, Romania, Slovakia and Switzerland.