Title: IVR Developer
Location: Multiple Locations (Charlotte, Chandler, New Jersey, Minneapolis, Denver, Dallas, Des Moines)
Job Description:

We are seeking a highly skilled and experienced Full-Stack Developer to join our dynamic team. This position involves working on various project and platform implementations, providing product support, and resolving issues related to Routing IVR changes, queue management, data integrations, and CRM integrations. The ideal candidate will also support ongoing work and contribute to the development of our innovative solutions.

Responsibilities:

• Project and Platform Implementations: Lead and participate in the design, development, and deployment of new features and enhancements for our platforms.
• Product Support and Issue Resolution: Provide top-tier support for our products, including diagnosing and resolving issues, implementing prevention plans, and ensuring seamless operations.
• Routing IVR Changes: Manage and implement changes in the IVR (Interactive Voice Response) systems to optimize routing and improve customer experience.
• Queue Management and Data Integrations: Ensure efficient queue management and integration of data across various systems and platforms.
• CRM Integrations: Develop and maintain integrations with Customer Relationship Management (CRM) systems to enhance functionality and user experience.
• Agile/Scrum Participation: Actively participate in Agile/Scrum processes, contributing to sprint planning, reviews, and retrospectives.

Qualifications:

• JavaScript: Minimum of 5 years of experience in JavaScript development.
• Cloud Technologies: At least 1 year of experience with Google Cloud or other public cloud technologies.
• Node.js, NPM, React: Minimum of 5 years of experience with Node.js, NPM, and React.
• Agile/Scrum: At least 3 years of experience working in an Agile/Scrum environment.
• API and Service Orchestration: Minimum of 1 year of experience in API and service orchestration.
• Microservice Development: At least 2 years of experience in developing microservices.
• Unit Testing Frameworks: Minimum of 2 years of experience with unit testing frameworks.
• CI/CD: At least 2 years of experience with Continuous Integration/Continuous Deployment (CI/CD) practices.
• Web Application Support and Troubleshooting: At least 1 year of experience in supporting and troubleshooting web applications.
• Java: Minimum of 2 years of experience with Java development.

Nice to Have Skills:

• UX Development: 1 year of experience in User Experience (UX) development.
• Backend Database Experience: 1 year of experience with backend database management and development.

Primary Skill:

• Java: 1-3 years of experience in Java, with a primary focus on development and integration.

Secondary Skill:

• Developer Software Engineer: 1-3 years of experience as a software engineer or developer, with expertise in developing and maintaining software solutions.

Language Proficiency:

• English Spoken: Fluent
• English Written: Intermediate to Fluent

Life at Capgemini:

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

• Flexible work
• Healthcare including dental, vision, mental health, and well-being programs
• Financial well-being programs such as 401(k) and Employee Share Ownership Plan
• Paid time off and paid holidays
• Paid parental leave
• Family building benefits like adoption assistance, surrogacy, and cryopreservation
• Social well-being benefits like subsidized back-up child/elder care and tutoring
• Mentoring, coaching and learning programs
• Employee Resource Groups
• Disaster Relief

About Capgemini:
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.

Get The Future You Want | www.capgemini.com

Disclaimer:
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

Salary Transparency Disclaimer
Capgemini discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors that are considered in making compensation decisions including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales or revenue-based metrics, and business or organizational needs. At Capgemini, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $68034 - $77904 / year.
This role may be eligible for other compensation including variable compensation, bonus, or commission. Full time regular employees are eligible for paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.