Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Lead Software Engineer, Coding and Configuration (Mainframe & Prod Support)

Overview
The Coding and Configuration Team is a global team within the Global Delivery Enablement organization. With a focus on Loyalty, the Coding and Configuration Team collaborates with product owners, development teams, Regional Delivery, and other stakeholders across Mastercard to deploy solutions efficiently and effectively with speed, quality, and predictability. The Coding and Configuration Team is responsible for assisting Regional Delivery teams with onboarding tasks as part of the implementation that require coding and special configurations, ensuring quality assurance.

The Coding and Configuration Team at its core has the following remit:
o Responsible supporting Regional Delivery teams for new and existing customer implementations, executing on the tasks requiring coding and configuration expertise.
o Partners with Global Product, Customer Delivery and TECH to streamline processes and drive towards automation.
o Focus on risk management, aligning on product and customer focused priorities by providing continuous feedback throughout the lifecycle.

Responsibilities
o Ensure that programming, testing, deployment, implementation, documentation, maintenance, and support of systems application software is done in adherence with Mastercard standards, processes, and best practices.
o Actively look for opportunities to enhance standards and improve process efficiency, supporting the team to make the appropriate changes.
o Support collection and reporting of project metrics.
o Partner closely with Global Product Integrators, ensuring documentation is appropriately collected in deliverable documentation, providing support where needed.
o Mentor junior team members through coaching and training.
o Acts as a reviewer to all team members, providing business/technical consultation in several related disciplines and translate senior vision to direct reports.
o Provide support in complex initiatives of strategic importance and implementations to ensure success in consultation, project management, testing and turn-up, as well as internal and external technical support
o Build strong working relationships with the cross-functional partners, including but not limited to, Regional Delivery teams and leadership, GPI, Business Optimization, Product, Tech.

All About You
o Experience in one or more of the following is preferred: COBOL, DB2, JCL, VSAM, Unix, and SQL
o Overall Career Experience of 10-12 years
o Experience with algorithms, data structures, scripting, pipeline management, and software design.
o Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
o Ability to help debug and optimize code and automate routine tasks
o Prior implementation experience is a plus.
o Working knowledge of Loyalty is a plus.
o Prior working experience in a BizOps role a plus.
o Working knowledge of web development and technologies.
o Experience in Monitoring tools such as Splunk, Dynatrace
o Understanding of client-server relationships, Network concepts, Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps), logging and monitoring tools, high availability, and business continuity planning
o Must be high-energy, detail-oriented, proactive, and able to function under pressure to meet tight deadlines.
o Strong verbal and written communication skills.
o Strong relationship, collaborative, and organizational skills with a high degree of initiative and self-motivation.
o Ability to work as a member of matrix based diverse and geographically distributed project team.
o Willingness and ability to learn and take on challenging opportunities.
o Can quickly learn and implement new technologies, application appropriate frameworks and tools.
o Exceptional attention to detail.
o Ability to comprehend and apply complex concepts and technologies.
o Ability to deduce and discern challenges, bottlenecks, and pitfalls at conceptual phases of an architecture, solution and / or infrastructure.
o Ability to work across cultures, time zones and career levels.
o Experience identifying gaps in project plans and incorporating adjustments before implementation.
o Successfully anticipated project risks and prepared comprehensive contingency plans.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.