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Dear Monzo, Starling and co; We’re still a long way off the perfect neobank

This opinion piece penned by Alessandro Hatami, former director of Lloyds bank discusses how the market is stil missing a perfect neo bank – saying that the fintech boom prompted a wave of digitalisation with incumbent banks but that neither neo banks nor innovative incumbents have truly changed the financial services industry – and states that he fears these providers are in a “state of ‘comfortable complacency (a feeling that ‘we have this digital thing under control'” Although he thinks there is still much more to be done. Check out the article to learn more!

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