OutSystems platform successfully used to build an NHS PHP app

OutSystems platform successfully used to build an NHS PHP app

The NHS Practitioner Health Programme (PHP) needed an automated online patient booking system to deliver a fast, easy and confidential care service to doctors and trainees across England. Implementation partner Truewind used OutSystems low-code development platform to develop a new mobile app and a fully automated General Practitioner care system, which is now being rolled out to 85,000 health professionals countrywide.

The challenge

The NHS Practitioner Health Programme (PHP) delivers care to doctors and trainees with mental health and stress issues. In 2016, PHP was commissioned by NHS England to deliver the world’s first nationally funded free health service of its kind for GPs. This care and support plan would include a variety of face-to-face services providing general psychiatric assessment, treatment and ongoing support. As part of the new service, the NHS PHP needed to build a mobile app and an online patient booking system that provided anonymity to patients. And to meet the go-live date, the app had to be ready in less than two months.

Solution

NHS PHP chose the OutSystems low-code development platform to build the mobile app and online patient booking system. NHS PHP was looking for a cloud-hosted and deployed system to avoid making provisions for hardware infrastructure. A proof of concept on the potential mobile application was completed during the procurement phase in under one week.The app and system were available to go live in time for the rollout – developed and deployed in less than 7 weeks. More than 1,000 users accessed the system during the first two weeks.

Results

The online patient booking system is used by three different users: the back-office administrators of the PHP service, those who provide the treatment, and the NHS professionals that require help. There are four back-office staff members who administer the system and, initially, 90 clinicians and therapists who have made their time available via the app.  
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