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Deloitte_Outsourcing Study

FintechOS whitepaper: Trust Regained – How insurers can win back customers

Just one in five customers across the United States, the United Kingdom, France, Germany, Italy, Japan and Switzerland consider insurers trustworthy. In the UK, two-thirds of consumers believe their insurer will do what it can to avoid having to hand over money. Consumers with a low sense of trust exhibit are flighty, so brands must compete on price, leading to wafer-thin mark-ups on policies with budget-grade coverage.
Why is this happening? What are the solutions? FintechOS researched the matter. We recommend you to read a report that takes a deep dive into the root causes of the lack of trust in insurance. It also spells out the remedies.
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