Member Content
Doing business in Corona

Keylane whitepaper: Digital Customer Journey – How do you motivate customers to utilise your online pension portal more?

Many pension funds, and life and pension insurers use an online portal to enable customers to view their personal pension status and notify the pension administrator of any changes to their situation. Offering an online portal is a great service, but how do you make sure your customers actually use it or better still, use it regularly?

Integrate your pension administration with an online portal to enhance your customer’s digital journey
Times change. Pensions are becoming more individualised, and the number of people who are not obliged to participate in an employer pension fund is growing. Likewise, customer expectations have changed and will continue to evolve. People are now, more than ever, accustomed to communicating and handling transactions online in every aspect of their lives. Therefore, they expect the same service from their pension administrator as they are accustomed to receiving from their bank or their favourite web shop.

In this white paper, we outline how you could guide your customer’s digital journey in a way that will encourage them to take an active interest in their pension and use the online pension portal service you provide as a reliable source of information and relevant advice.

Download the whitepaper 

To find out more or see a demo of the Keylane Plexus platform, send an e-mail to

Share this Article
Related Insights
Since 2014, Holland FinTech has been mapping the fintech landscape, in the Netherlands and abroad.
Landing in the Netherlands
New to the Netherlands? Want to know who is who and where to meet them? Read all about the Dutch market, and find your path to successful market access!
Amsterdam Fintech Week
Amsterdam FinTech Week is back on 12-15 September! Be a sponsor, co-organizer, or just participate at the summit or one of the countless side events.

How likely are you to recommend Holland FinTech?