The novel coronavirus (Covid-19) outbreak has been a challenge for organisations as employees have had limited access to offices. This disruption may delay essential functions, resulting in potential stagnation of the business. How can a business reduce its concentration of personnel to ensure employee safety but also keep the entity functioning?

To maintain business continuity, all organisations should think about how to support remote, collaborative work arrangements as well as automated service delivery. In a crisis, being able to remotely access key information required for decision making to maintain ‘business as usual’ is critical to business continuity.

The use of robotic process automation (RPA) can assist in business continuity during a situation when available manpower may be disrupted.

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