Which trends will continue? Will emerging innovation reach the mainstream? What are the opportunities and challenges for which the banking and payments industry should be preparing?
The year for the full B2B finance stack
Søren Mogensen, Chief Growth Officer, Banking Circle believes 2022 is going see renewed energy from Banks and Payments businesses as they stake their claim in the ecommerce space. “What we expect to see in 2022 and beyond is the evolution of the ecosystem strategy by Payments businesses and Banks as they re-bundle financial services to deliver full solution stacks to meet the demands of the ever growing online merchant marketplace.
“The emergence of new and alternative payment methods is also going to change the shape of B2B finance. For example, the Buy Now Pay Later proposition that has widely gained pace in the retail space is likely to gain traction in more use cases such as in B2B, subscriptions, travel, pet care and much more. And we expect the move towards account-to-account payments to materialise significantly as request-to-pay and the liquidity aspects of open banking proliferate.
“The battle for the merchant interface is intensifying and the winners will be the businesses that can react and respond to the opportunities with a full suite of solutions for a greater share of their customer wallet. And for that they will need to find the right partners so that they can focus on what they do best.”
Focusing on sustainability
Collaboration was a clear consequence of the pandemic and, as Paul Swinton, CEO of B4B Payments pointed out in his contribution to our predictions series, this is set to continue in 2022, as well as increased focus on sustainable payment options.
“In the coming 12 months, we expect there to be a bigger push in the acquirer and PSP market to improve merchant retention by enhancing product offerings using embedded merchant accounts and providing card functionality that can speed up settlement to make funds available sooner. The e-commerce value proposition will also be enhanced through prepaid solutions, improving the experience for merchants, with access to segregation and protection of funds as well as easy access via accounts.
“Another important trend is how the sector responds to both consumer and corporate environmental concerns, with more and more opting for sustainable options such as virtual credit, debit, prepaid and gift cards, or cards made using recycled plastic. This is a trend we welcome, and we are committed to reducing the impact of card production on the environment. We hope and expect to see customers increasingly demand sustainability from their payment and banking providers.”
A perfect storm
The disruption brought about by the pandemic has also altered demand for business finance, as Mikkel Sølvsten Velin, Founder & Co-CEO of YouLend explained in his predictions: “Over the last 18 months, a perfect storm has been brewing for the exponential rise of B2B embedded financing in 2022, as demand from SMEs for flexible and accessible credit continues to sky-rocket amidst COVID-induced disruption. That will almost certainly cause a spike in the number of e-commerce platforms offering lending solutions to their business customers.
“This, alongside improvements in the technology infrastructure of embedded lending – which side-steps challenges that have prevented market players from becoming lenders in the past – will continue to accelerate the growing number of e-commerce platforms offering financing options to the benefit of their merchants and the growth of their own businesses next year.”
A catalyst for change
James Booth, VP Head of Partnerships EMEA at PPRO also expects the impact of COVID to continue into 2022: “The effects of the pandemic have driven a seismic shift in how we shop and pay globally. These changes in consumer behaviour are here to stay, even in markets where cash had a stronghold. This shift in behaviour is driven by consumer demand and it represents a huge opportunity, especially for businesses looking to expand across borders.
“The COVID-19 crisis has been a catalyst for change in the online payments industry. Going forward, we expect ecommerce shopping trends to accelerate. Many consumers worldwide are likely to continue purchasing online, expanding their online shopping into segments they would have previously only bought in-store. The new shopping habits attained by the consumers as a result of the pandemic has offered new opportunities for ecommerce merchants.”
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