may, 2019

15may09:0011:30The Future of Banking: Customer ExperienceHolland FintechPractice Area:The Future of Banking

Event Details

The convergence of rapidly advancing technology, evolving consumer demands and a unique regulatory environment is beginning to re-shape traditional banking and usher in a new era of how we experience financial services. It is imperative to understand the driving forces behind the changing landscape so that innovation can be embraced to begin developing the bank of the future.

This track will seek to discover the consumer demands that are developing in the market, the technology that is enabling the digitization of banking from end-to-end and the regulatory stance overseeing the industry.

The Future of Banking – Customer Experience Roundtable will bring key stakeholders and thought-leaders from throughout the banking value chain to discuss why the starting point for this track must be the customer. Jeroen de Bel of Fincog will lead the discussion together with our host INNOPAY, focusing on dissecting customer needs and behaviors, especially from a Dutch and wider European perspective. This will include discussing successful use cases from other industries to understand how banks can meet customer expectations (eg. Building in convenience, ease of use, experiences) whilst upholding their values (e.g. Ensuring security, privacy, sustainability).

We are excited to connect like-minded companies and individuals who can jointly contribute to creating an actionable “The Future of Banking” track that generates an in-depth and relevant knowledge-base that has been refined by industry experts,, building a shared insight into customer needs throughout their banking life.

So, join us in this event and let’s put our heads together and answer this question: What is the future of banking and how is the customer experience defining it?

Date: May 15th, 2019
Time: 9.00-11.30
Location: INNOPAY (WTC, F-Tower, Strawinskylaan 381, 1077 XX Amsterdam)
To register: Please RSVP to this event or request a registration link by sending an email to


(Wednesday) 09:00 - 11:30


INNOPAY office

Strawinskylaan 381, WTC Building Amsterdam Zuid, 3rd floor F-Tower



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