Member Content

Onfido: How has Covid-19 changed our relationship with digital identity?


Digital identity has never been more important: for both users and businesses. We’re all accessing more services than ever before in a fully digital setting. Covid-19 has accelerated this trend. As face-to-face interactions with a business are no longer the norm, our reliance on digital identity to shop, work, bank and communicate has only increased.

This has created new challenges. Businesses have had to transform their approach to identity in order to meet changing customer expectations, while also changing their approach to fraud, regulation and operational efficiency.

We understand it can be tough to keep the broader context of a user’s experience of digital identity in mind. After all, your identity processes don’t exist in a vacuum. Your potential users are navigating dozens of processes every month – and you need to ensure you keep their preferences and satisfaction in mind. Otherwise, what’s to stop them switching to a competitor who meets their expectations better ?

That’s why we conducted our own research, consisting of over 4,000 respondents across the USA, UK, France and Germany 1) to uncover what people’s relationship with digital identity is really like, and just how satisfied they are, and 2) to help you optimize the way you approach digital identity to meet their needs.

Read the full article here. Find out more about Onfido here.

Share this Article
Related Insights
Dutch FinTech Map 2022
Make sure your company is on the map! Are you a member, or active in the Netherlands? Provide your details to be featured!
Amsterdam Fintech Week
Amsterdam FinTech Week is back on 9-16 September, fully in-person and online. Be a sponsor, co-organizer, or just participate at the summit or one of the countless side events.
AMLD5 Guide
A source for consulting PSD2 legislation coupled with commentary, tips & tricks, applicability, in collaboration with our member law firms.

How likely are you to recommend Holland FinTech?